Bilingual Medical Scheduling & Patient Support Specialist

Bilingual Medical Scheduling & Patient Support Specialist

Remote | Gastroenterology | Part-Time, 40 hours/week | Rate: $6.5/hour

• Handle approximately 70 to 90 inbound and outbound calls daily related to appointments for the Lewisville and Denton locations.
• Schedule, reschedule, and cancel patient appointments while ensuring accurate and timely communication with patients.
• Maintain and update provider schedules in RingCentral and eClinicalWorks (eCW) based on availability and scheduling requirements.

• Send and receive faxes involving patient records, referrals, insurance documents, and other clinical or administrative information.
• Review incoming fax communications and route documents to the appropriate provider, department, or patient record.
• Accurately log, upload, and organize faxed documentation within the clinic's systems.

• Provide occasional language interpretation assistance between patients and clinic staff when needed.
• Help ensure medical and administrative information is communicated clearly and accurately across language barriers.
• Maintain professionalism, confidentiality, and accuracy when assisting with patient-provider communication.

• Conduct outbound calls for appointment reminders, follow-ups, patient updates, and care coordination.
• Contact insurance companies, referring providers, pharmacies, or other healthcare offices when necessary.
• Document call outcomes, follow-up requirements, and relevant information accurately in the patient's record.

• Send appointment confirmations, reminders, updates, and other approved patient communications through text messaging.
• Monitor and collect patient responses and escalate questions or concerns to the appropriate clinic team member when needed.
• Document relevant text conversations and patient responses in RingCentral and eCW to maintain continuity of care.

• Contact patients regarding outstanding balances, billing reminders, or upcoming payment obligations as instructed by the clinic.
• Provide basic payment-related information and direct patients to the appropriate billing resource when additional assistance is required.

• Previous experience in medical administration, medical virtual assistance, patient scheduling, front desk support, or a similar healthcare role is strongly preferred.
• Comfortable handling a high-volume call environment, including approximately 70 to 90 calls per day.
• Experience using eClinicalWorks (eCW) and RingCentral is highly preferred.
• Strong verbal and written English communication skills with a professional and patient-friendly approach.
• Strong attention to detail, organization, documentation, and ability to manage multiple tasks throughout the workday.
• Experience supporting a gastroenterology or specialty medical practice is an advantage.
• Ability to communicate in an additional language and provide interpretation support is an advantage.