Senior Client Success Specialist - Resident Program

SUMMARY The Sr Client Success Specialist is responsible for providing expert program guidance to clients and tenants. ESSENTIAL DUTIES AND RESPONSIBILITIES Reviews residents' third party insurance policies to determine compliance with client's requirements for opting out of damage waiver program. Connects with clients on penetration decreases. Implements new properties for existing clients. Provides client and resident facing customer service. QUALIFICATIONS EDUCATION / EXPERIENCE Bachelor's Degree or equivalent experience Two (2) or more years relevant experience

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) Excellent verbal and written communication skills Excellent problem solving and time management skills Excellent planning, organizational and prioritization skills Excellent interpersonal and customer service skills Ability to work within a team and to foster teamwork